Refund & Cancellation Policy

Effective Date: September 1, 2026 · Last Updated: September 3, 2026

1. Overview

WOOD MARKETING SOLUTIONS LLC (“Company,” “we”) provides professional marketing consulting and written deliverables. This policy explains when work starts, typical delivery timing, and when refunds may be available. It applies to services purchased through wood-marketing.com or a written proposal.

2. Service Delivery / Fulfillment

After payment and receipt of all required client information, work generally begins within 1–3 business days. Estimated completion timelines vary by service and are shown on the applicable service page or written proposal. Digital reports, strategies, messaging documents, and other deliverables are provided electronically unless otherwise agreed. If a project is delayed, we will notify the client and provide a revised estimated delivery date.

Reviewing an order is not payment. Work starts after the payment processor reports the payment as completed and, where the service requires it, intake information has been provided. For ACH bank payments, the processor may first report the payment as pending; work starts after the processor reports that ACH payment as completed, unless we agree otherwise in writing.

3. When Work Starts

For refund purposes, “work has started” means we have begun the substantive consulting activity for that service, including research, consultation, planning, review, or drafting. Specifically:

• Marketing Strategy Template Pack. Work starts when we prepare the template files for delivery.
• Marketing Strategy Consultation & Action Plan. Work starts when the scheduled consultation session begins.
• Brand Messaging Review. Work starts when we begin reviewing submitted or publicly available copy.
• Website Content & Customer Experience Review. Work starts when we begin reviewing the provided website URL.
• Competitive Market Snapshot. Work starts when we begin competitor research.
• Brand Positioning & Messaging Package. Work starts when we review intake materials and begin the positioning draft.
• Marketing Materials & Presentation Package. Work starts when we begin drafting the agreed material.
• Marketing Strategy Roadmap. Work starts when we begin assembling the plan after intake review.
• Market Research & Customer Insights Report. Work starts when we begin desk research after research questions are confirmed.
• Custom Project. Work starts only after a written proposal is accepted and the payment terms in that proposal are met.

4. Typical Delivery Times

• Marketing Strategy Template Pack. 1–2 business days.
• Consultation. Session typically scheduled within 3–5 business days. Written summary 1–2 business days after the call.
• Brand Messaging Review. 3–5 business days.
• Website Content & Customer Experience Review. 3–5 business days.
• Competitive Market Snapshot. 5–7 business days.
• Brand Positioning & Messaging Package. 7–10 business days.
• Marketing Materials & Presentation Package. 7–10 business days.
• Marketing Strategy Roadmap. 7–10 business days.
• Market Research & Customer Insights Report. 7–12 business days. This package is desk research only unless a proposal says otherwise.

Timelines start after payment and required client information are received, except the consultation session date, which is scheduled after payment.

5. Full Refund Before Work Starts

If you send a written cancellation request to support@wood-marketing.com before work has started, we will provide a full refund of the amount paid, minus any non-recoverable payment-provider fee if that fee is not returned to us.

6. Consultation Cancellation

For the Marketing Strategy Consultation & Action Plan:

• Cancel at least 24 hours before the scheduled session: full refund under Section 5, or one reschedule at no extra charge.
• Cancel less than 24 hours before the session, or fail to attend without notice: no refund. One reschedule may be offered if you notify us before the session start time.
• After the session begins, the fee is earned. The written summary is still prepared.

7. After Work Starts

Once work has started, a full refund is not available. A partial refund may be considered for unused remaining work if you cancel in writing before delivery. Any partial refund is the amount paid minus a reasonable charge for completed work, including research, consultation, planning, review, or drafting already performed. If the deliverable has been provided, or remaining work is not material, no refund is due.

8. Always Eligible Refunds

A refund will be issued if:

• a duplicate payment was made;
• a payment was processed in error;
• WOOD MARKETING SOLUTIONS LLC is unable to provide the purchased service.

9. Chargebacks

If you believe a payment was processed incorrectly, contact us before initiating a chargeback. We will make reasonable efforts to resolve payment concerns promptly.

10. Processing Approved Refunds

When approved, refunds are generally returned to the original payment method. Processing time depends on the payment provider and financial institution.

11. Changes

We may update this policy from time to time. Updated versions become effective upon publication on our website.

12. Contact

WOOD MARKETING SOLUTIONS LLC
225 Lionstone Dr, Apt F
Colorado Springs, CO 80916
United States
Email: support@wood-marketing.com
Phone: (719) 240-1204